I updated the drivers, and a new version of the Synaptics Audio driver was installed. I was going to revert back to a previous driver version, but "Rollback Driver" was greyed out, indicating that no driver updates had been installed. The devices were detected and installed, but the problem did not resolve itself. In Device Manager, I uninstalled the Synaptics Audio driver as well as the Microphone Array audio input and then scanned for new hardware. I verified all audio devices reported, This device is working properly. Note that although the Synaptics Audio driver manages both the speakers and microphone, I have had no issues with audio output. My first thought was that it is likely a driver issue. I have no antivirus software installed except for what Microsoft includes in Windows 10. I read elsewhere that antivirus programs had caused similar problems. When I plug in headphones into the audio jack, the same thing happens: the computer correctly detects the external microphone as External Microphone (Synaptics Audio), but again no sound is detected when I talk. The computer still correctly detects the input, which shows up in Settings as Microphone Array (Synaptics Audio), however no sound is detected when I talk. Recently, the built-in microphone stopped working. I have a Lenovo Flex 14-IWL running Windows 10 Education (1909).
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